About Sarah R. Rodlund
I specialize in building and managing technical writing functions and teams, following Agile methodology to create exceptional software and support documentation for developers and end-users.
Throughout my career, I have gained extensive experience in evaluating and streamlining processes and communications across globally distributed teams in software engineering, customer support, and enablement. I have worked in diverse sectors such as SaaS, startups, education, and nonprofit tech. Additionally, I actively contribute as a volunteer and mentor in open source, open access, and civic tech communities.
My expertise includes strategizing and executing technical documentation content plans and guiding the development of developer and customer portals through customer journey mapping and information architecture. I have authored style guidelines for technical writing and have written effective and clear documentation for end-users, customer support teams, and software developers.
I am well-versed in project management, content management, and authoring tools. I possess in-depth knowledge and proficiency in developer collaboration platforms like JIRA, Github, and Phabricator. I also have extensive experience working with wikis such as MediaWiki and Confluence, as well as CMS software like Zendesk.