About Sarah R. Rodlund
As a technical writer, project and people manager, and operations specialist with a passion for creative writing and the arts, I bring a unique set of skills to any team. With extensive experience in managing complex projects from ideation to execution, I have developed a keen eye for detail and a deep understanding of the importance of communication in successful operations.
In my work as a technical writer, I have honed my ability to translate complex technical concepts into clear, concise language that is accessible to a wide swath of audiences. I am equally adept at crafting compelling narratives that engage and inspire readers, drawing on my experience as a creative writer and my deep appreciation for the power of storytelling.
My passion for both technology and art has led me to explore innovative ways to bring these different worlds together. I am constantly seeking out new opportunities to collaborate with artists, writers, and other creatives to explore the intersection of technology and the arts and to find new ways to use technology to bring creative visions to life.
If you’re looking for a dynamic and versatile leader and team member who can bring a fresh perspective to your technical, operational, or creative projects, I would be thrilled to connect with you.
Experience
Sarah R. builds and manages technical writing teams using Agile methodology as a model to create, deliver, and manage stellar software documentation for developers and end-users.
Over the course of her career, she has gained significant experience evaluating and streamlining processes and communications in globally distributed, remote, software engineering, customer support, and enablement teams. She has extensive experience in SaaS, startups, education, and nonprofit tech and as a volunteer and mentor in open source, open access, and civic tech.
She has planned and executed on technical documentation content strategy and worked extensively on customer journeys to guide the development and information architecture for developer and customer portals. She has authored technical writing style guidelines, and she has written effective, clear technical documentation (including API documentation) for end-users, customer support teams, and software developers.
Sarah R. is well-versed in project management, content management, and authoring tools, highly knowledgeable, and proficient with developer collaboration tools like JIRA, Github, and Phabricator. She has extensive experience working on wikis like MediaWiki and Confluence and CMS software like Zendesk.
Education
Sarah holds a bachelor of arts in organizational communication and a master of fine arts in creative writing, with a concentration in poetry and creative nonfiction.
Sarah has worked for and attended the Prague Summer Writing Program, has taught Thought and Writing and Research Methods and Writing at the university level, and has presented papers at the prestigious Conference on College Composition and Communication (CCCCs) on the nexus of Composition & Rhetoric and Creative Writing Pedagogies.
Sarah R. Rodlund | Words 